Privacy Policy

Effective Date: 27 June 2026

1. Introduction

Property Management Australia (Qld) Pty Ltd (ACN 664 489 632), trading as Property Management Australia ("we", "us", "our"), is committed to protecting the privacy of your personal information. We are a subsidiary of FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682).

This Privacy Policy outlines how we collect, hold, use, disclose and otherwise manage personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

By using our website, engaging our services or otherwise providing us with your personal information, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. Australian Privacy Principles

We are bound by the APPs contained in the Privacy Act. The APPs regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. More information about the APPs is available from the Office of the Australian Information Commissioner ("OAIC") at www.oaic.gov.au.

3. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Common examples include your name, address, email address, phone number and date of birth.

4. How We Collect Personal Information

We collect personal information in a variety of ways, including:

Directly from you, when you provide information by phone, email, online forms, in person or through our website
From third parties such as referral partners, property developers, financial institutions, real estate agents, and other service providers
From publicly available sources, including public registers, social media platforms and online directories
Through our website via cookies, analytics tools and other tracking technologies
When you attend our events, seminars or webinars
When you apply for a position with us

Where it is reasonable and practicable to do so, we will collect your personal information directly from you. If we receive personal information about you from a third party, we will take reasonable steps to ensure you are made aware of the matters set out in this Privacy Policy.

5. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose your personal information for the following purposes:

To provide you with our products, services and information
To manage and administer property investments, including those held within Self-Managed Super Funds (SMSFs)
To communicate with you about our services, promotions, events and other offerings
To process and respond to your enquiries, feedback and complaints
To verify your identity and conduct due diligence checks
To comply with our legal and regulatory obligations
To improve our products, services, website and customer experience
To manage our relationship with you
To conduct market research and business analysis
To recruit and manage staff, contractors and volunteers
For any other purpose for which you have given your consent

6. Sensitive Information

Sensitive information is a subset of personal information that is afforded a higher level of protection under the Privacy Act. It includes information about your racial or ethnic origin, political opinions, religious beliefs, membership of professional or trade associations, sexual orientation, criminal record, health information, and biometric data.

We will only collect sensitive information where it is reasonably necessary for our functions or activities and you have consented to the collection, or the collection is required or authorised by law. All sensitive information will be treated with the highest level of care and security.

7. Direct Marketing

We may use your personal information to send you marketing communications about our products, services, events and promotions that we believe may be of interest to you. These communications may be sent via email, SMS, telephone, direct mail or social media.

You can opt out of receiving marketing communications from us at any time by contacting us using the details set out at the end of this Privacy Policy, or by using the unsubscribe facility in our electronic communications. We will process your opt-out request as soon as reasonably practicable.

8. Cookies and Website Tracking

Our website may use cookies, web beacons, pixels and other tracking technologies to collect information about your browsing behaviour, device and preferences. This information helps us improve our website, personalise your experience and analyse website traffic.

Cookies are small data files stored on your device when you visit a website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

We may also use third-party analytics services, such as Google Analytics, to help us understand how visitors use our website. These services may collect information about your visits to our website, including the pages you view, the links you click, and other actions you take on our site. This information is used in aggregate form to improve our website and services.

9. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

To our parent company, FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682), and its other subsidiaries, for internal administrative purposes, shared services, and to provide you with integrated products and services across the group
To our employees, contractors, agents and service providers who assist us in operating our business, including IT service providers, marketing agencies, accountants, auditors and legal advisors
To financial institutions, property developers, real estate agents, property managers and other parties involved in property transactions
To government agencies, regulators and law enforcement bodies as required or authorised by law
To professional advisors, including lawyers, accountants and insurers
To any other third party where you have provided your consent

We take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by obligations of confidentiality and privacy that are at least as restrictive as those set out in this Privacy Policy.

10. Overseas Disclosure

We may disclose personal information to overseas recipients where it is necessary to provide our services or where you have consented to such disclosure. Where we do disclose personal information overseas, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs.

Some of the third-party service providers we use, such as cloud storage, email and analytics providers, may store data on servers located outside of Australia. We take reasonable steps to ensure these providers are bound by laws or contractual obligations that provide a comparable level of protection of your personal information.

11. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include:

Using secure servers and encrypted communications
Restricting access to personal information to authorised personnel only
Implementing password protection and multi-factor authentication
Regularly reviewing and updating our security practices and systems
Training our staff on privacy and data security obligations

When we no longer require your personal information for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

12. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request for access or correction, please contact us using the details set out at the end of this Privacy Policy. We will respond to your request within a reasonable period of time and, where reasonable, give access to or correct the information in the manner you have requested.

We may charge a reasonable fee for providing access to your personal information to cover our administrative costs. We will not charge you for making a request for access or correction, or for making any corrections to your personal information.

In some circumstances, we may refuse to provide access to or correct your personal information. If we do, we will provide you with written reasons for the refusal and the mechanisms available to you to complain about the refusal.

13. Complaints

If you believe that we have breached the APPs or otherwise mishandled your personal information, you may lodge a complaint with us using the contact details set out below. We will acknowledge your complaint within a reasonable time and investigate it promptly. We will notify you of the outcome of our investigation within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Online: www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Email: [email protected]
Mail: GPO Box 5218, Sydney NSW 2001

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

15. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or would like to request access to or correction of your personal information, please contact us:

Entity: Property Management Australia (Qld) Pty Ltd (ACN 664 489 632)
Email: [email protected]
Phone: 0417 548 823
Address: Suite 22 Level 1, 21 South Coolum Rd, Coolum Beach QLD 4573